Company Name: HCL Technologies Limited

 

Walkin Date : 07th to 10th April 2015 

 

Qualification: Any Graduate

 

Experience: 3 to 7 yrs.

 

Salary: 1,25,000 - 6,00,000 P.A. Transportation provided

 

No of Openings: 30

 

Work Location : Chennai

 

 

Job Description : 

 

 

Opening for Service Desk / DataCenter -OPS / GAM- Global account Management  /RDS - Remote Desktop Support  - L1  & L2- IT Infra Structure

 

Open requirement  for IT -L1 & L2- "Analyst" & "Specialist" !!

Perferred location - Chennai

 

Experience- 0 .6 years  - 7 years (Technical voice /semi voice, IT helpdesk /service Desk) .

 

Hiring for  Analyst / Sr . Analyst /Specialist /Sr Specilaist

 

Technical Support to HCL's business clients. He / She will be responsible to provide voice/email/chat support, Resolve Technical or network problem diagnosis,chat, to the clients and provide technical resolution. Incumbent should open for 24X7 operations.

 

JD- SD- SERVICE DESK-L1 /L2  :

 

Responsibilities:

 

Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users

 

Route problems to internal 2nd and 3rd level IT support staff.

 

Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.

 

Administer and provide User account provisioning.

 

Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.

 

Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.

 

Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs

 

Perform user account management activities

 

Escalate complex problem to appropriate support specialists

 

Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,presentation graphics, database management systems, electronic mail, and communications)

 

Troubleshoot client software and basic network connectivity problems

Identify, evaluate and prioritize customer problems and complaints

May train users and operators on a limited basis and/or may write training procedures

Participate in on-going training and departmental development

Routine maintenance updates with other IT staff and business units

Provide all required documentation including standards, configurations and diagrams

Provide knowledge transfer of EUC operations.

 

Note- Voice suuport profile .

 

  JD- GAM- Global Account Management:    

 

Responsibilities :

        Managing user account across applications running on various platforms like IBM-AIX, Red Hat Linux, Z OS/RACF, SQL Administrator, Windows  Active Directory, etc.

        To create and administer LAN accounts of the users

        To create and administer various shared resources e.g. Distribution Lists, Directories

        To provide permissions to the user as required by them

        To setup the servers as per the customer requirement

        To Standardize the network resources as per the client requirement

        Ensure that the customer has the appropriate access to the tools to support the business in an efficient way            System Administrator for the User Account Maintenance and Incident Management Systems including general            housekeeping

        Create LAN and/or E-mail account for the users and administer them.

        Grant permissions on various network resources available to users.

        Creation and administration of Global groups.

        Creation and modification of exchange resources like Distribution Lists, Shared E-mail account, Shared Calendar         and Conference Rooms.

        Creation of New Directories as per the customer guidelines and grant permissions on them.

        Setting up servers as per the client standards and granting permissions on them.

        Creation, modification and deletion of user accounts on AIX Servers

        Creation, Modification and deletion of user accounts on Mainframe/RACF

        Creation, Modification and deletion of users accounts on Oracle/Sql

        Perform development and maintenance of knowledge Base for the User Account Maintenance Processes .

 

 

JD- RDS- Remote Desktop Support :

 

Responsibilities :

Coordinate desktop changes to avoid deployment collisions.

Prepare requests for rollout

Prioritize change requests

Create rollout plans for changes requests

Coordinate implementation process

Keep track of request and make sure they are implemented as planned

Participate in incident handling concerning desktop changes.

Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.

Microsoft environment knowledge (desktop & server).

Have some level of technical understanding of the products building up a desktop service.

Experience from the desktop environment.

Understanding and experience of change management process.

 

Technical Requirements :

 

Phone support experience necessary.

Technical Service desk or technical call center experience is necessary.

Disciplined, systematic problem solving skills required.

Windows Operating systems

Clients: Windows7, Windows Vista, Windows XP, Windows 2000

Servers: Windows 2000, Windows 2003, Windows 2008

Knowledge of Active Directory, Exchange 2003/2007

ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center

Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools

MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio

Internet browsers (e.g. Explorer, Chrome, Firefox),VPN and remote dial-in users

Support for laptop, desktops, and printers

PDA and blackberry support

Others: Adobe Acrobat and other common desktop applications like WinZip, etc.

 

 

JD- DC-OPS- DATA CENTER OPERATIONS :

 

Job Description:

  Act as a first point of escalation/consultation for the team on all technical, procedural and processes related queries. 

  Manages the team in his / her respective shift.

  Assists the team lead in Maintaining & updating documents in a central repository for the benefit of the team.

  Ensures that an accurate shift handover happens to the next shift.

  Work in rotating shifts to provide 24/7 monitoring of the IT infrastructure.

Monitor the IT Infrastructure with various monitoring tools for example (Net cool, BMC, Patrol, NNM, HP OVO, Tivoli etc.).

  Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact.

  Escalation & Notification to the relevant teams & stakeholders to ensure SLA compliance & minimal impact to end customer (s).

Strict adherence to the specified response & resolution (only in cases where level 1 troubleshooting is in DC OPS scope) SLAs.

  Act as a trigger for the critical incident management process by involving the technical & incident management team.

  Coordinate with all the technical teams to assist in providing accurate & timely updates to the internal & external customers till issue resolution.

  Coordinate all faulty hardware replacement, capacity expansion, server installation/decommissioning & other project management initiatives with the vendors, partners, internal teams & external customers (only in absence of a service desk)

  Train & absorb the level 1 troubleshooting and other operational tasks from the various technical tracks.

  Assist the team lead in updating the run book and other technical and process documents for benefit of the entire team.

  Escalate any inconsistencies in the monitoring environment with respect to the monitoring tool configuration, alert thresholds, alert message enrichment & false alerts.

  Handover any incomplete tasks, open alerts and outages to the next shift.

  Discuss operational challenges and constraints in team meetings and with the management to ensure timely resolution.

 

 

If your experience is relevant can kindly Walk -In directly to venue location for interview :

Or can send your updated resume at sonam_chawla@hcl.com

Or can call at 8800500765 

Number of rounds:

 

         Grammar test

         Voice and Accent round

         Technical online test

 

Documents are to be carried :

 

Hard copy of your updated resume

 Any ID proof

 Invitation call letter

 

Write on top of your resume " Sonam" and for which skill set and Level you are there for an interview . For any query reach me .

 

Mention "Sonam" on your resume.

 

Reference- Direct - Sonam  NOTE:-. 

Freshers/ other exp please don't apply.

 

 

Walkin Venue : 

 

 

• Time:From 1 PM - 4 PM

• Venue: Sterling Technopolis:- HCL Comnet Limited, 4/293, Sterling Technopolis, Old Mahabalipuram Road, Kandanchavadi.

• Telephone:8800500765