Hewlett-Packard requires Network Engineer

Company name: HP

Job Responsibilities:

1. Customer • Utilizes good troubleshooting skills to quickly provide quality solutions for customer issues • Provides timely updates to customers/team members • Understands the criticality of cases and meets initial response time as defined in SLA • Analyzes performance against SLAs, proactively manages issues and ensures implementation of corrective action. • Sets clear expectations and commitments during the investigative phase, through the resolution phase and follows through on commitments made 2. Operational Excellence • ITSM Process Compliance & Keeping all relevant documents up-to-date. • Individual responsible for day-to-day delivery and management including customer relationship and overall one shared delivery team. • Supporting system implementations and integrations, systems analysis and diagnosis, trouble-shooting, performance analysis and resolution. • Problem Management: Ensure that problem tickets are created and reviewed periodically on a proactive basis. • Responsible for keeping the project SharePoint portal/file share up-to-date. • Documents the problem/resolution to allow for future reference in Knowledge Database • Change Management: Prepare the Implementation and fallback plan for the changes .Ensure that the changes are tested before actual implementation. • Participate in regular delivery audits • Document and maintain the standard operation procedures for the project. 3. Finance • Responsible for helping to meet the cost of delivery targets as communicated to him by his Manager • Achieve in technical competency through continues improvement and automation for reduction in man efforts. 4. People • Co-operates and works well with others in the pursuit of team/project goals and effective inter personal behavior. • Responsible for maintaining high employee satisfaction and employee morale • Effective Verbal and Written communication Qualifications : Educational Qualification : • Degree in Computer Science or equivalent along with certifications on CCNP and a minimum of 3-4years experience within infrastructure services support. Must be having WAN and TCP/IP, IPX/SPX, Ethernet experience. • Minimum of 2 years' experience in L3 network Support. Proven ability in learning and upgrading new technologies/technical skills. • Must be able to demonstrate excellent troubleshooting and problem solving skills . Good communication skills • Good understanding (Of L3 Level) of Switching & routing protocols, and products like : Nexus Switches, Checkpoint firewalls, F5 LoadBalacers, Bluecoat Proxies and Riverbed WAN Optimizers. • ITIL V3 Foundation Certification is desired

how to apply :

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